Launch checklist for a smooth, compliant pilot.

This checklist is what we review with your team before going live. Each item is verified with your stakeholders so that the pilot runs safely and predictably.

Call the live test lineLive demo: +16814555061

Infra & Secrets

Telephony provider configured (Vapi) and numbers activeSMS provider (Vapi SMS) credentials verifiedEnvironment variables set and validatedSecrets stored in approved secret store

Monitoring Coverage

Call pipeline health checksMock data (JSON) adapter health checksSMS delivery success rate monitoringEscalation rate and response time dashboardDashboard uptime monitoring

Alerts (Critical)

Telephony provider outageSMS delivery failure spikeEscalation delivery failuresDashboard/API downtime

Dry-Run Checklist

Place test call and complete booking flowTrigger urgent escalation; confirm SMS + dashboard alertTrigger low-confidence escalation; confirm flag loggedVerify no audio storedVerify transcript retention configuration <= 30 daysVerify audit log entry for each test action

Rollback

Disable inbound call routingPause SMS sendingNotify clinic staff

Ready to validate?

We run the dry-run together.

We verify each step with your front desk lead and clinical owner, then provide a short sign-off summary before the pilot starts.

Based in North America. Serving clinics and service teams globally.Next pilot window: 3 weeks out.