Escalations built for trust, compliance, and immediate care.

Our safety layer is designed with clinical leaders. Every escalation is documented and routes directly to the right team member with full context.

Escalation tiers

RoutineScheduling changes, billing questions, and general updates.Resolved automatically with confirmation.

SensitivePrivate data questions or complex medical instructions.Warm handoff to front desk with call summary.

UrgentSymptoms, emergencies, or high-risk patient needs.Immediate escalation with live notification and escalation log.

Any staff member can take over a call instantly from a live dashboard.

Escalations are logged with timestamps, reasons, and responsible staff.

We tune escalation triggers to your clinical policies and comfort level.